Meet the Team, Staff Spotlight: Michelle Jackson

By Denise Keiser, Fund Development Specialist

Meet Michelle Jackson, or “Mishy,” as she’s commonly known around the office. Michelle is recognized as a self-starter who believes that the best part of her job is developing and nurturing relationships with her clients and colleagues. As an Economic Security Team Member and MMAP counselor at Elder Law of Michigan, Michelle delivers compassionate and comprehensive Benefits Access Counseling to older adults in need of economic support.

During her counseling discovery process, Michelle assesses a client’s financial situation and makes recommendations based on their needs and objectives to move forward.  Always being one to go above and beyond for her clients, the results of her counseling sessions are exceptional. Michelle recently reminisced about a client’s feedback after she helped the family apply for and receive over $500 a month in food assistance:  “I helped to make a huge difference in their lives, and they were able to keep their home and feed their grandchild that they were raising. They know they can always call me for help and that I’m always here for them.”

Michelle credits her passion for helping others to her prior years of experience in customer service roles. She joined the Elder Law of Michigan team after owning and operating her own business for 13 years, and after spending more than a decade working in a variety of other management and administrative positions for companies including Sears Holdings and General Motors. Every step of the way, her inspiration for building lasting relationships and helping deliver exceptional customer experiences grew stronger. All of her cumulative skills, in fact, lead her to our agency, where client relationships and experiences are part of her everyday work.

Born and raised in Lansing, Michigan, Michelle is a native of the local community she serves. Although she is loyal to her hometown, she often muses over a vacation she recently took with her daughter to the Hawaiian Islands and enjoys sharing stories of their memorable trip together. No matter if she’s helping a client or a colleague, or spending time with her friends and family, Michelle’s kind hearted personality brings light to every interaction she encounters.